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Forum Discussion
adamsdr3
Feb 25, 2016Aspirant
Can't Configure Internet
I bought a new modem and I'm having trouble getting it to connect to my existing router. Everything was fine before I installed the new modem. Router isn't even detecting the internet connection from...
- Feb 26, 2016
I got it to work. This is going to sound really dumb....
I turned both the router and the modem off and removed the ethernet cable. I turn just the modem on with nothing but the coax and power cord attached. I waited for 2 minutes for the modem to completely initialize. Then I ran the ethernet from the modem to the router, turned it on, and wated for the router to initialize and I was good to go.
michaelkenward
Feb 25, 2016Guru - Experienced User
adamsdr3 wrote:
As for disabling DHCP, I can't access the routers configuration settings because I did a factory restore and I'm unable to configure the routing to even get into the settings.
Looks like you have a network configuration issue.
Unless you went into some heavy configuration changes, a factory reset just changes the username and passwords
I'll step aside and let the real experts step in.
Retired_Member
Feb 25, 2016
first push and hold reset until power led flashes, then use defaults
log into router with wired pc ( same as when you verified modem by direct connection ) select setup....internet setup....use PC Mac Address
reboot modem and router
- adamsdr3Feb 26, 2016Aspirant
I got it to work. This is going to sound really dumb....
I turned both the router and the modem off and removed the ethernet cable. I turn just the modem on with nothing but the coax and power cord attached. I waited for 2 minutes for the modem to completely initialize. Then I ran the ethernet from the modem to the router, turned it on, and wated for the router to initialize and I was good to go.
- michaelkenwardFeb 26, 2016Guru - Experienced User
Not so much dumb as puzzling.
Nice to have the report back. It might help someone else later.
- Retired_MemberFeb 26, 2016
adamsdr3 wrote:I got it to work. This is going to sound really dumb....
I turned both the router and the modem off and removed the ethernet cable. I turn just the modem on with nothing but the coax and power cord attached. I waited for 2 minutes for the modem to completely initialize. Then I ran the ethernet from the modem to the router, turned it on, and wated for the router to initialize and I was good to go.
Not dumb at all In fact that should be the process followed in most cases.