NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

zps77's avatar
zps77
Aspirant
Feb 10, 2016
Solved

Can't connect cellphone to the router

Phone OS: Android 5.1.1 PC OS: Windows 10 ISP: Time Warner Cable Internet Type: Cable Netgear Genie WNDR3400v2 Router Firmware Version: V1.0.0.52_1.0.81   Ever since I downloaded the firmware ...
  • rpoffen's avatar
    rpoffen
    Feb 18, 2016

    zps77 wrote:

    I reset my router right after the firmware upgrade.  Unfortunately, it didn't fix the issue.  I was wondering how do you go about reverting to the previous firmware.


    By reset, did you just simply power cycle the router? When we talk about reset here, we mean a hard reset back to factory defaults. In the web GUI, it might be called "erase" or "erase to factory settings". Then you must manually re-configure (enter all your setup information). It is not recommended to use a saved backup of the config.

    There have been too many times where previous settings are not fully compatible across FW versions, leading to instability.