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Solved
Can't connect to Wi fi devices - Model WNDR3400
Having trouble connecting internet to my TV/Blu Ray player. Both are brand new (top of the range) products. In Wi Fi connection section it says "cannot scan the wireless networks. Make sure your ...
Ended up upgrading my router to a Nighthawk 7000. Solved my problem albeit at quite a cost.
Thanks for all your help,
Rob
Welcome to the community, sandonpoint
Which WiFi connection that says "cannot scan the wireless networks. Make sure your wireless adaptor is turned on and not disabled"?
Is this a laptop? Smartphone?
Do you see the SSID that the router is broadcasting?
Do you have wireless security enabled?
What happens when you try connecting?
Troubleshooting wireless networks
Many thanks for the prompt reply,
The message is displayed when I open Netgear Genie on my PC.
Trying to connect Smart TV and Blu Ray Player.
Don't see the SSID.
Not sure on "wireless security". How do I check?
When I try to connect I get message "network disconnected".
Rob
How is the computer with the NETGEAR Genie connected to the router?
Is it wired or wireless?
Can you post a screenshot of the exact window you see?
You can verify the wireless security by accessing the admin page of the router.
See the link below for the same instructions on how to verify the wireless security.
However, if the wireless security in asterisk or not visible then just set a new password.
How do I secure my wireless network with the Smart Wizard interface?
