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Forum Discussion
Hikergrandma
Aug 26, 2020Aspirant
Can't connect TVs
Insignia and Sharp smart TVs TONS of trouble setting up laptop. Phone was easy. 2 TVs impossible. No 800# to get human walk through. Yes entering correct password and it keeps saying no internet. ...
- Sep 04, 2020
Exact router model (see label on the back) please. Ok, just spotted R6220.
There is a free three month support intended for installation issues. Phone number is made available by registering the device and filing a support case on https://my.netgear.com/
The default wireless name and security key is printed on the label - this should work with any wireless device you intend to connect, including your TV sets. Other wireless devices like a mobile phone or a notebook can make use of the Wi-Fi - or should Wi-Fi be down (e.g. disabled by the key, LEDs off)?
Hikergrandma
Sep 04, 2020Aspirant
Found out even though I was prompted to change password and did so, to connect the TVs I had to use the old password. Instructions are not clear. Disappointed with Netgear lack of real tech support and overall difficulty setting it up. This was the only brand available at Staples and the last moderately priced router. I appreciate the community help but the company is paid for the router and should provide real time support.
schumaku
Sep 04, 2020Guru - Experienced User
Exact router model (see label on the back) please. Ok, just spotted R6220.
There is a free three month support intended for installation issues. Phone number is made available by registering the device and filing a support case on https://my.netgear.com/
The default wireless name and security key is printed on the label - this should work with any wireless device you intend to connect, including your TV sets. Other wireless devices like a mobile phone or a notebook can make use of the Wi-Fi - or should Wi-Fi be down (e.g. disabled by the key, LEDs off)?