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Forum Discussion
can't find 5g on laptop
I can't seem to find the 5G network on my laptop but I can see it on my iPad, I was able to see my extender's 5G network on my laptop before but now I cant find the 5G network for this router. (The m...
Hi Retired_Member,
1. Please check on your laptop's user manual or manufacturer to confirm that the laptop supports the 5GHz band. You can indicate the laptop model number in order for us or others to help out in the confirmation.
2. If the laptop does indeed support the 5GHz band, please make sure that the drivers for the adapter is up to date.
3. You can also try changing the channel for the 5GHz band.
Regards,
Dexter
Community Team
First check that the laptop and confirm that bit can work on 5GHz. That's a newer technology that came after some laptops. Maybe yours can't see 5GHz.
But I was able to see the 5G network for the wifi extender that I no longer have.
Hi Retired_Member,
1. Please check on your laptop's user manual or manufacturer to confirm that the laptop supports the 5GHz band. You can indicate the laptop model number in order for us or others to help out in the confirmation.
2. If the laptop does indeed support the 5GHz band, please make sure that the drivers for the adapter is up to date.
3. You can also try changing the channel for the 5GHz band.
Regards,
Dexter
Community Team
Hi Retired_Member,
I would like to follow up and check if you are still experiencing the issue.
Regards,
Dexter
Community Team