Forum Discussion

Retired_Member

Sep 15, 2017

Solved

can't find 5g on laptop

I can't seem to find the 5G network on my laptop but I can see it on my iPad, I was able to see my extender's 5G network on my laptop before but now I cant find the 5G network for this router. (The m...

Troubleshooting

DexterJB
Sep 20, 2017
Hi Retired_Member,

1. Please check on your laptop's user manual or manufacturer to confirm that the laptop supports the 5GHz band. You can indicate the laptop model number in order for us or others to help out in the confirmation.

2. If the laptop does indeed support the 5GHz band, please make sure that the drivers for the adapter is up to date.

3. You can also try changing the channel for the 5GHz band.

Regards,

Dexter

Community Team

Retired_Member

Sep 16, 2017

But I was able to see the 5G network for the wifi extender that I no longer have.

DexterJB

NETGEAR Moderator

Sep 20, 2017

Hi Retired_Member,

1. Please check on your laptop's user manual or manufacturer to confirm that the laptop supports the 5GHz band. You can indicate the laptop model number in order for us or others to help out in the confirmation.

2. If the laptop does indeed support the 5GHz band, please make sure that the drivers for the adapter is up to date.

3. You can also try changing the channel for the 5GHz band.

Regards,

Dexter

Community Team

DexterJB
NETGEAR Moderator
Sep 25, 2017
Hi Retired_Member,

I would like to follow up and check if you are still experiencing the issue.

Regards,

Dexter
Community Team
- Retired_Member
  Oct 01, 2017
  Ok not to be rude or anything but...
  
  1. I don't have the manual with me.
  
  2. It's already too late, I was only staying at some apartment which had a netgear router and I'm not there anymore.
  
  (Sorry for the terrible capitalization on this whole conversation, I was only using it so it wouldn't be embarrasing.)
  - michaelkenward
    Guru - Experienced User
    Oct 01, 2017
    Retired_Member wrote:
    1. I don't have the manual with me.
    
    Your laptop will tell you which wifi bands it supports. And the Internet is also a help it tracking down these things. Or tell us the model number of the laptop and someone will be able to find it for you.
    
    Look for the wireless bit in network adaptors and see what that says. It will give you the details you need to find out the capability.
    
    The biggest clue is that if it does not see 5GHz wifi, while other devices do, then it doesn't support it.