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Forum Discussion
CorvieBat
Jan 30, 2024Aspirant
Can't log into my router, incorrect password
I'm having trouble logging into my router, every time it gives me an error saying my password is incorrect. Every time I go to log in on my browser on my computer, it doesn't even indicate it's conne...
michaelkenward
Jan 31, 2024Guru - Experienced User
You have a Netgear router attached to another Arris Router. (There may even be another one if you have a modem-router connecting the Arris to the Internet.)
I have already explained what that means.
Re: Can't log into my router, incorrect password - NETGEAR Communities
This means that your usual login addresses for the R6400 are unlikely to work.
Tracking down its IP address may not be that easy. The wifi connection through it would be a start.
Or, the most obvious move:
How do I change my NETGEAR router to AP mode? | Answer | NETGEAR Support
If you need more help in achieving that, just ask.
Unfortunately, FURRYe38 seems to have missed the extra router on your network, so you are getting misleading advice that, as you have found, will not work.
CorvieBat
Jan 31, 2024Aspirant
I’m aware yes. My NETGEAR router is not connected to my Arris router via wifi, it’s connected via an Ethernet cable.
I can’t change it to AP mode if I can’t log into it is the thing, because the article tells me I need to log into it.
I can use all the help I need at this point. Getting to frustrating.
I can’t change it to AP mode if I can’t log into it is the thing, because the article tells me I need to log into it.
I can use all the help I need at this point. Getting to frustrating.
- FURRYe38Jan 31, 2024Guru - Experienced User
So if you disconnect the NG router from everything, have one wired PC connected to the LAN port in back, press the reset button for 15 seconds, then release, give a minute, open a web browser to 192.168.1.1, does anything appear in the browser here at all?
- michaelkenwardJan 31, 2024Guru - Experienced User
CorvieBat wrote:
I can’t change it to AP mode if I can’t log into it is the thing, because the article tells me I need to log into it.If you can track down the IP address that it uses, then you should be able to get in, but if you can't do that, as FURRYe38 says, an offline change would be better way in.
Your Arris router should have a list of "connected devices" with the Netgear router in there. If that doesn't work, then there is a chance that the R6400 saw the other router during setup and gave itself an alternative address, usually 10.0.0.1. If you have a browser connected to the wifi from the R6400 router, maybe it will get into the GUI.