NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
smoddelm
May 28, 2016Tutor
Can't log into router after recent firmware upgrade
Had been using my router as an access point and I don't think option to upgrade firmware was even available - or maybe I just never loggin to to see if it was. Anyway, I just reset the router to reg...
- Jun 01, 2016
OK, I guess I'll reset and buy a new one if it ruins it.
fivesmaster
May 28, 2016Initiate
Hi,
Thanks for posting, as I am having exactly the same problem, just factory reset my router, firmware upgrade, now genie will not let me in on admin/password. Netgear, let me know how to rollback to a previous firmware so I can login!
smoddelm
May 28, 2016Tutor
Do you even get a screen to try to login? I just get page not found.
- ElaineMMay 31, 2016NETGEAR Employee Retired
Try follow the reset instructions below:
1. With the unit powered on, press and hold the reset button on the back of unit for 30seconds.
2. Without releasing the reset button, unplug the unit and hold reset for another 30 seconds.
3. Power on the unit while STILL pushing the reset button and count for another 30 seconds before letting it go.
That should let you access the admin page of the router using the default login.
- smoddelmMay 31, 2016Tutor
My only concern about doing this is that right now at least I've got a functioning router (can connect to home netwrok and Internet) - I just can't administer it. If for some reason this didn't work, I would no longer be able to use the router.
- ElaineMMay 31, 2016NETGEAR Employee Retired
There's no other way to access again unless you reset.
By doing this you will need to reconfigure the router to get back the connection.