NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Turvey
Dec 12, 2019Aspirant
Can't login to an account
I have Model R6400 AC1750 Smart WiFi router (not v2) with firmware version V1.0.1.50, and I can't log in to an account. The home page loads just fine, but when I click sign in the progress circle sp...
- Dec 30, 2019
My issue is now solved as I installed the previous router firmware version (46), and I can now access the site which was giving me the error message. My thanks to all who offered their recommendations, but all it took was to revert to the previous firmware version.
DexterJB
Dec 12, 2019NETGEAR Moderator
Hi Turvey, welcome to the community! Please try bypassing the router and connect your computer straight to your ISP's modem to check if the issue will persist. Let us know how that goes.
Dexter
antinode
Dec 12, 2019Guru
> [...] I can't log in to an account. [...]
What kind of "an account"?
> [...] The home page loads just fine, [...]
So, some web site or other?
> [...] So, the problem has to be with my router.
Or, your router's WAN/Internet IP address has been blacklisted for
some reason or other by the mystery web site.
> [...] Please try bypassing the router and connect your computer
> straight to your ISP's modem to check if the issue will persist. [...]
That should test the I-hate-you hypothesis.
Possibly interesting: