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Forum Discussion
maryr69
Jan 23, 2018Tutor
can't login to opendns
I'm having problems logging in to opendns. I keep getting messages about blocking sites because of content. I never set up parental blocks or anything. When I try to login, i enter my email addres...
- Jan 29, 2018
Hi maryr69,
If that is the case, you can factory reset the router and go through the setup. The link below may help out.
Reset: http://kb.netgear.com/app/answers/detail/a_id/9665
Regards,
Dexter
Community Team
DexterJB
Jan 26, 2018NETGEAR Moderator
Hi maryr69,
1. It is possible that someone may have enabled Live Parental Controls.
2. Please provide a screenshot of the message if possible.
3. If you are unable to find the credentials, a factory reset can be a way around it.
Regards,
Dexter
Community Team
- maryr69Jan 27, 2018Tutor
A screen shot og message when I attempt to log in or of the message I get about blocked content?
- maryr69Jan 27, 2018Tutor
I was the one who set up my router and don't recall setting any parental controls. When i try to open the parental controls it tells me that i'm not connected to the internet. So it seems i'm in some loop and can't get out. I have never set up an account with opendns so i'm not sure why websites are being blocked or who the admin is that i need to contact.
- DexterJBJan 29, 2018NETGEAR Moderator
Hi maryr69,
If that is the case, you can factory reset the router and go through the setup. The link below may help out.
Reset: http://kb.netgear.com/app/answers/detail/a_id/9665
Regards,
Dexter
Community Team
- DexterJBFeb 06, 2018NETGEAR Moderator
Hi maryr69,
I would like to follow up and check if you are still experiencing the issue.
Regards,
Dexter
Community Team- maryr69Feb 11, 2018Tutor
Thank you for your help. I was finally able to do a factory reset and the issue is cleared up. I appreciate your guidance.