NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Phil0618's avatar
Phil0618
Aspirant
Oct 01, 2023

Can't login to router to configure anything - most importantly readyshare

I don't know that I've ever been this angry with  a consumer product.
I used to be able to log in using 192.168.1.1 and then look at detailed info and make config changes
Any attempt to do so now has me in an endless loop of having to enter the serial number and then fill in a new password and security questions.

And then it just starts all over again.
How does NetGear take the simplest of expected features and make it so exceedingly frustrating and broken?  It is a requirement to log in to the router from time to time.

I have reset the router, tried changing passwords etc.  The router "works", but I'm having issues with Readyshare and the only way I know to address it is to login.  Which used to work reliably.

I know this is a known problem so where is Netgear support with the answers?  I've seen references to clearing cache and trying alternate browsers so again, this is a known issue.  I'm not sure i'm getting cache totally cleared, but downloading a brand new browser accomplished nothing

I would like DETAILED instructions on how to fix this.  And to fix it once and for all.

Installation
Share
Troubleshooting

2 Replies

  • michaelkenward's avatar
    michaelkenward
    Guru
    Oct 02, 2023
    Phil0618 wrote:

    How does NetGear take the simplest of expected features and make it so exceedingly frustrating and broken?  It is a requirement to log in to the router from time to time.

    Hard to tell without details of what was going on at your end Maybe something changed in your network. A simple thing like updating Windows can break access to the router. Nothing to do with Netgear.

     

    I know this is a known problem so where is Netgear support with the answers?  I've seen references to clearing cache and trying alternate browsers so again, this is a known issue.  I'm not sure i'm getting cache totally cleared, but downloading a brand new browser accomplished nothing

    How do you now that there is a known problem? Got a link to the other reports? (They can give us clues on what might be happening.)

     

    I would like DETAILED instructions on how to fix this.  And to fix it once and for all.

    Not possible without a clearer explanation of what is happening at your end.

     

    All we know is that you can't login to the browser graphical user interface (GUI).