NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

jhuntington001's avatar
Feb 08, 2017
Solved

Can't register my N600 router

When trying to register my new N600 router (model WNDR3400v3), I get the following message:

"This Serial number has already been registered in our system by a support representative."

I've taken a picture of the back of the router to prove that that is my SN.  What can I do now?  The model number doesn't even come up as an option above.

  • Thank you, Elaine.  I don't know how that happened since the program would never let me finish the registration process.  But if it is set up, then I'm certainly glad.

     

    I appreciate your help.

5 Replies

  • ElaineM's avatar
    ElaineM
    NETGEAR Employee Retired

    Welcome to the community, jhuntington001


    Kindly PM me the following to verify:

     

    Serial Number

    Name:

    Email:

    Phone:

    Date of purchase:

    Place of purchase:

    Copy of the receipt

    • jhuntington001's avatar
      jhuntington001
      Aspirant

      Model Number: WNDR3400-1

      Serial Number: 41L46B7KA088B

      Name: Joy Huntington

      Email: xxxxx

      Phone: xxxxxx

      Date of purchase: ordered on 2/4/2017

      Place of purchase: online

      Copy of the receipt:  See belowrouter #s on back.JPG

       

      • ElaineM's avatar
        ElaineM
        NETGEAR Employee Retired

        I see that the account is registered under your name and all information matched. 

        Removed vital information on your post for security purposes.