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Forum Discussion
Can't setup 'hostname'.mynetgear.com
Hello all, I want to access a hard drive hooked up to our router from any network. I found some instructions and reached the step where I need to register a host name, in 'Advanced -> Advanced Setup...
> [...] our router [...]
Not a very detailed description. Has it a model number? Look for
"Model" on the product label. Firmware version? Connected to what?
> [...] I found some instructions [...]
Swell. For the non-psychics in your audience: Where?
> [...] Do I need to create an account at mynetgear.com first? [...]
You might need to create one someplace.
Visit http://netgear.com/support , put in your (actual) model number,
and look for Documentation. Get the User Manual (at least). Read.
Look for a topic like "Set Up and Manage Dynamic DNS"?
> [...] Can host name be arbitrary?
You can't use one which someone else has already registered.
I don't like your tone.
I always try not to sound condescending when I explain things outside of someone's area of expertise.
In addition, I was rejected technical support because we can't even remember when we purchased the router. This is the first time I see that all technical support expires after some time, even though I don't have a hardware issue. Netgear has a 1-star rating on Consumer Affairs (n=66) and I am going to leave a 'constructive feedback' there as well.
> I don't like your tone.
I don't like wasting my time on information-free problem reports from
people who, apparently, don't bother to read the documentation. And
then fail to respond to requests for the most basic information.> [...] things outside of someone's area of expertise.
I claim that only a little thought, not great expertise, is required
to include some minimal description of the subject of the inquiry.
(Beyond "our router", that is. Like, say, an actual model number.)> [...] I was rejected technical support [...]
Nothing to do with me.
>I don't like wasting my time on information-free problem reports from people who, apparently, don't bother to read the documentation.
You just did by replying to my original post. I normally ignore such questions.
The instruction that I found earlier pretty much repeats verbatim what's in the manual. My issue is that the device we have has been registered with another account and I need owner's credentials.
There are probably many other posts on here where you can help. Goodbye.