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Forum Discussion
Renkn
Sep 10, 2021Follower
Changing password on Netgear R6120
Help! I have tried changing the password on the router. I have a Netgear Router R6120. I have tried doing a factory reset 6 times. I have entered Admin and Password each time and keep getting directe...
michaelkenward
Sep 10, 2021Guru - Experienced User
Renkn wrote:
I have entered Admin and Password each time and keep getting directed to enter.
It should be admin and password. No caps.
If you are trying to use the "password recovery" option, there is a bug in Netgear's implementation of password recovery on some devices. You can get locked into a closed loop.
If password recovery is enabled, but you have not set the answers to the questions, it keeps sending you back to the beginning of the process. If you haven't already given the thing your personal answers, they are not in its memory and it has no way of knowing if they are correct.
Is this how you were doing the reset?
How do I perform a factory reset on my NETGEAR router? | Answer | NETGEAR Support
I ask because some people confuse reboot (power on and off) with reset.
How are you connected to the router?