NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
pwright1
Aug 10, 2026Follower
CHECK AGE OF MODEM when updating arouter
I spent hours with tech support trying to install my new Nighthawk router. It turned out that my 21 year old modem was the issue. I installed and activated the new modem, reinstalled Net Gear and th...
FURRYe38
Aug 10, 2026Guru - Experienced User
Thanks for the feedback.
Most ISPs would help with this. 21 years old is old and surprised that the ISP would even allow it on there network.
Most ISPs would have a check for modems that are not supported on there network. But ya, would be good to know and users generally keep up to date hardware.
Glad you got something new working.
Enjoy.