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Forum Discussion
CM1200 with google home intermittent internet connection
Hi, our internet seems to go out every now and then. Its really annoying because I had no internet issues for years now. The internet stopped working completely a few weeks ago, xfinity had sent a technician and the tech seemed to disconnect inactive cable lines to eliminate noise and it seemed to have brought back my internet but it still seems to disconnect from time to time. Here is my modem event log if anyone can help me please
1 Reply
got a copy of the cable connections page?
The logs are still indicating a line issue.
Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, bad/old/cheap connectors, or corroded connections. Replace them if you do.
If you can, simply connect the modem right where the coax comes into the home. This prevents wiring in the home from being the issue. And some ISP’s charge if the wiring issue is in the home. So this helps prevent this.
