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Computer connects to router but no Internet connection
I just signed up with Charter Cable after returning from vacation and finding my AT&T DSL not working. I now have the potential of Internet that's 70X faster than what I had if I can only get i...
Disconnect and reconnect your computer from the network. It should pick up a new IP address.
Then, log into the router. Skip the quick start guide. Hopefully, you will be taken to the main home page. From there, you should be able to see the Internet icon. Click on it to see if the modem assigned an IP address to the router.
Can you log into the R6400 and see if it's getting an IP address and DNS server addresses from the modem? You will find them by clicking on the big Internet icon.
Some times, an ISP's modem will lock onto the first device that connects to its Ethernet port after power up. If that happens to be a computer, then the modem may ignore the router when it is subsequently connected. There are two ways to deal with this.
- Connect the router to the modem and power cycle the modem. This should force the modem to accept the router.
- Clone the computer's MAC address to the router's Internet interface. This will fake out the modem into thinking your router is the computer. MAC address cloning is available on the Internet page of the R6400 at the bottom.
Thanks, TheEther, for your quick response.
The only way that I know to log into the router is by using the routerlogin web address in the quick start guide. This brings up the Netgear genie which gives no options for anything other than answering a few questions that end up telling me that there’s no Internet connection. There’s nothing on the screen to navigate anywhere else.
I did do your step #1 after which my computer gave me a “WINDOWS HAS DETECTED AN IP CONFLICT” error message saying that another computer on this network has the same IP address as this computer. This seems to verify your analysis that the problem is with IP addresses.
I’m frustrated and it seems that a solution to my problem lies somewhere above my pay grade. I’m thinking that I’ll just run over to my local corner computer shop and see if they make house calls.
Disconnect and reconnect your computer from the network. It should pick up a new IP address.
Then, log into the router. Skip the quick start guide. Hopefully, you will be taken to the main home page. From there, you should be able to see the Internet icon. Click on it to see if the modem assigned an IP address to the router.