NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Computer connects to router but no Internet connection
I just signed up with Charter Cable after returning from vacation and finding my AT&T DSL not working. I now have the potential of Internet that's 70X faster than what I had if I can only get i...
Disconnect and reconnect your computer from the network. It should pick up a new IP address.
Then, log into the router. Skip the quick start guide. Hopefully, you will be taken to the main home page. From there, you should be able to see the Internet icon. Click on it to see if the modem assigned an IP address to the router.
Can you log into the R6400 and see if it's getting an IP address and DNS server addresses from the modem? You will find them by clicking on the big Internet icon.
Some times, an ISP's modem will lock onto the first device that connects to its Ethernet port after power up. If that happens to be a computer, then the modem may ignore the router when it is subsequently connected. There are two ways to deal with this.
- Connect the router to the modem and power cycle the modem. This should force the modem to accept the router.
- Clone the computer's MAC address to the router's Internet interface. This will fake out the modem into thinking your router is the computer. MAC address cloning is available on the Internet page of the R6400 at the bottom.