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Computer connects to router but no Internet connection
I just signed up with Charter Cable after returning from vacation and finding my AT&T DSL not working. I now have the potential of Internet that's 70X faster than what I had if I can only get i...
Disconnect and reconnect your computer from the network. It should pick up a new IP address.
Then, log into the router. Skip the quick start guide. Hopefully, you will be taken to the main home page. From there, you should be able to see the Internet icon. Click on it to see if the modem assigned an IP address to the router.
Thanks, TheEther, for your quick response.
The only way that I know to log into the router is by using the routerlogin web address in the quick start guide. This brings up the Netgear genie which gives no options for anything other than answering a few questions that end up telling me that there’s no Internet connection. There’s nothing on the screen to navigate anywhere else.
I did do your step #1 after which my computer gave me a “WINDOWS HAS DETECTED AN IP CONFLICT” error message saying that another computer on this network has the same IP address as this computer. This seems to verify your analysis that the problem is with IP addresses.
I’m frustrated and it seems that a solution to my problem lies somewhere above my pay grade. I’m thinking that I’ll just run over to my local corner computer shop and see if they make house calls.
Disconnect and reconnect your computer from the network. It should pick up a new IP address.
Then, log into the router. Skip the quick start guide. Hopefully, you will be taken to the main home page. From there, you should be able to see the Internet icon. Click on it to see if the modem assigned an IP address to the router.