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Adamharvey's avatar
Adamharvey
Aspirant
Jun 04, 2021

Configuring Plex Remote Access with NAS device

I am running a Plex server on a NAS device (Western Digital my cloud home, model number WDBVXC0040HWT) which is connected to my router via ethernet cable. The Plex server runs fine, however I am unable to successfully configure the remote access feature. I did not receive any error messages on my router while attempting to configure UPnP or port forwarding. The only error message I recieve is when I press retry on plex remote access, it displays the same message "Not available outside your network". Any help would be appreciated.

 

When UPnP is turned on, the portmap table displays this:

ActiveProtocolInt. PortExt. PortIP Address
YESTCP44349592192.168.c.d
YESTCP3240026176192.168.c.d

 

When configuring port forwarding, I created a custom port:

Service Type: TCP

External Port Range: (wasn't sure what to put here, so I tried both 49592 and 26176)

Internal Port Range: 32400-32400

Internal IP address: 192.168.c.d (NAS device)

 

I also added the IP of the NAS device under address reservation via LAN setup.

 

IP addresses:

Router: 192.168.c.d

NAS device (my cloud home): 192.168.c.d (private) 70.171.198.162 (public)

 

Router details:

Firmware version: V1.1.0.34_1.0.1

Connected to SB5101 SURFboard Cable Modem

2 Replies

  • mxwiseco00's avatar
    mxwiseco00
    Aspirant
    Jun 04, 2021

    I have a similar setup. I'm running the plex off my R9000 X10 router with 10TB hard drive connected via usb.

     

    I am getting the error, "an error occurred while attempting to play this video check the connection and try again.

     

    I have all of the same settings I always have and just need the router to update to the latest PLEX software. It's still back on the Sep 2020 version and PLEX has a May 2021 version out.

     

    Support Please help and advise. Thanks.

    • antinode's avatar
      antinode
      Guru
      Jun 04, 2021

      > I am running a Plex server on a NAS device [...]

       

         Did it come with any instructions for external access, say, regarding
      port forwarding, or which ports it uses, or anything relevant, or were
      you hoping that intuition would do the job?

      > [...] when I press retry on plex remote access, [...]

       

         You're doing what, exactly, on what, exactly, where, exactly?

       

      > When UPnP is turned on, the portmap table displays this:

       

         How much of that do you think is related to your Plex server?  (I
      avoid UPnP, so I know nothing, but I doubt that 443 is, and the "Ext.
      Port" values look (to me) like noise.)

       

      > [...] 192.168.c.d

       

         There's no reason to hide any private addresses.

       

      > 70.171.[x.y] (public)


         _That_ was what you wanted to disguise.

       

      > External Port Range: (wasn't sure what to put here, so I tried both
      > 49592 and 26176)

       

         Most likely, you want the same as the Internal Port Range, at least
      until you learn what you'd need to do on the client to deal with some
      other port.  Not all of the UPnP stuff applies to explicit port
      forwarding.

       

         I know approximately nothing about Plex server access, but my quick
      Web search (plex ports router) led to:

       

            https://support.plex.tv/articles/200931138

       

         For the usual problems with port forwarding, see:

       

            https://community.netgear.com/t5/x/x/m-p/1859106


      But I'd guess that your main problem is a defective port-forwarding
      rule.

       


      > I have a similar setup. [...]

       

         No, you don't.  Compare "NAS device [...] connected to my router via
      ethernet cable" with "hard drive connected via usb".

       

         You should start your own thread for your own, different situation.
      You might want to include some information about what _you_ did to make
      _your_ Plex server available to the outside world.  And the firmware
      version of your R9000.  And to what it's connected.