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Forum Discussion
Solved
Connecivity Issues
Phone or iPad disconnects automatically from 2.5 MHz frequency and does not reconnect again even after putting the password. How to resolve this issue.
Hi Vishalsaxena,
1. Here are the steps on how to change the channel.
http://kb.netgear.com/app/answers/detail/a_id/1027
http://kb.netgear.com/app/answers/detail/a_id/24095
2. If the issue persists, you can check the link below for the steps on how to reset the router to factory settings.
http://kb.netgear.com/app/answers/detail/a_id/9665
Regards,
Dexter
Community Team
Hi Vishalsaxena,
1. What is the firmware version of the router?
2. Are all your wireless devices affected?
3. Does the issue persist on both bands (2.4GHz and 5GHz)?
4. Have you tried resetting the router?
5. Have you tried changing the wireless channel? If not, the links below may help out.
http://kb.netgear.com/app/answers/detail/a_id/1027
http://kb.netgear.com/app/answers/detail/a_id/24095
Regards,
Dexter
Community Team
Hi Vishalsaxena,
1. Here are the steps on how to change the channel.
http://kb.netgear.com/app/answers/detail/a_id/1027
http://kb.netgear.com/app/answers/detail/a_id/24095
2. If the issue persists, you can check the link below for the steps on how to reset the router to factory settings.
http://kb.netgear.com/app/answers/detail/a_id/9665
Regards,
Dexter
Community Team
Hi Vishalsaxena,
I would like to follow up and check if you are still experiencing the issue.
Regards,
Dexter
Community Team