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Forum Discussion

Zapu's avatar
Zapu
Aspirant
Jul 24, 2017
Solved

Connect pc via ethernet

Trying to add ethernet connection from pc to modem/router. Says connected but no internet access (wifi access works)

  • Reconnected and ran trouble shooter. All fixed. Thanks a lot for your help!

7 Replies

    • Zapu's avatar
      Zapu
      Aspirant

      Thanks. It's a W10 pc but my technical ability does not include knowing about relevant drivers

      • Have you run the network troubleshooter in Windows 10?

         

        Unfortunately, my experience is that Windows 10 arrives with generic drivers. These are the bits of software that sit between the hardware and the PC. I had to get the right drivers for the LAN bit of the PC. This can involve getting the drivers from the PC maker.

         

        First, is the PC's LAN socket connected to the right socket in the router?

         

        Which router are we talking about? You may have given the forum this information, but it has not passed it on to the rest of us.