NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Connection speed in router not increased after upgrading AT+T Internet
Hi
I had a 300Mb AT+T Internet service and the Connection speed (in Nighthawk app) showed about 300Mb. I recently increased the AT+T Internet speed from 300Mb to 1Gb, but the Connection speed in the Nighthawk app still shows 300Mb.
I called support and the person on the other end suggested he knew what the issue was, but I was out of support and the call mysteriously ended.
The support engineer suggesetd that the Nighthawk router needs to copy a new configuration from the AT+T modem, so if anyone knows how I can achieve that it would be appreciated.
Before calling support, I tried most things mentioned on the forum, such as resetting the router (holding down reset while powered on for 7+ seconds), enabling then re-diabling QOS (after re-building database) etc.
I am computer savvy but dont have much experience with networking, but any help on this will be appreciated.
Thanks
I recieved a new router and the problem still remains. I think this is a Netgear issue as so many other issues posted that are similar ti mine without a proven solution. Therefore, if your reading this and have a internet connection >300Mb, i would suggest not getting a Netgear product.
9 Replies
Most att modem/gateways are combo devices. And ATT doesn't make it easy to put them in modem only/passthrough mode.
Many simply put the netgear device an access point mode and leave the att router controling the system. Others manage to get theirs successfully in passthrough modem or even put the netgears IP address in the ATT devices dmz.
But its tough to point you at anything without knowing which you have.
Which device do you have?
Have you tried the netgear in AP mode?
Hi
Thanks for the responce.
The model of my AT+T modem is BGW210-700.
I am running in passthrough mode on my AT+T modem (using passthrough mode DHCPS-fixed). During the passthrough setup I had to select the R7000 so the mac address of the R7000 was configured as the "Passthrough Fixed MAC Address.
I tried setting the R7000 up in AP mode and the connection speed measuered on the Nighthawk app went from about 300Mb to 375Mb - still a lot lower than the 1Gb.
I also tried upgrading the R7000 firmware to V1.0.11.100_10.2.100 (previously 88). After upgrading the firmware, the connection speed went down to 175Mb, but a factory reset got it back up to 300Mb. However, no devices are now able to connect to the 5G network. I do not have smart connect turned on so i can choose whether to add devices to the 2.4 or 5 network.
When I connect a laptop to of the ethernet ports on the back of the R7000, I get a connection speed of about 950Mb (as measured on the laptop).
NOTE: When I set the R7000 up in AP mode, my AT+T router was still in passthrough mode.
