NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Retired_Member's avatar
Retired_Member
Feb 11, 2017
Solved

Constant amber power light on R6400 router

My Netgear R6400 router is not powering on correctly.  I use it for both LAN and WiFi connectivity.  It is not allowing internet access via either method.   Both the Power and Internet led lights a...
Troubleshooting
  • DexterJB's avatar
    DexterJB
    Apr 25, 2017

    Hi velvetwood,

     

    1. Are you referring to the Internet light (planet symbol)?

    2. Please make sure that you are able to go online straight from the modem (ISP's device).

    3. You can try MAC spoofing. Check the link below for the steps.

     

    http://kb.netgear.com/app/answers/detail/a_id/1086

     

    Regards,

     

    Dexter

    Community Team

stew6283's avatar
stew6283
Tutor
Mar 15, 2017
Called. Outside of warranty period, wanted to charge me $130 to renew support with no guarantee of fixing the router. R6400 brand new is around that cost. I was told to make sure that I never turn on automatic updates on the router and that I should never install firmware upgrades. Really? Pretty disappointed in support. Maybe we could build a house with all of our Netgear bricks.

Thanks for your reply crickiz.