Forum Discussion

Aspirant

Jul 26, 2017

Solved

constant lag on 2g, and cant connect to 5g

I am having a bunch of connection issues. I used 5g for everything and then one day I just got disconnected from it and it made me use 2g. I was constantly lagging on 2g. When I tried to connect to 5...

Firmware

DexterJB
Jul 27, 2017
Hi 980energy,

1. What is the firmware version of the router?

2. Have you tried changing the wireless channel for either of the 2.4GHz or 5GHz?

3. Have you tried resetting the router?

4. Does the issue persist on all your wireless devices?

Regards,

Dexter

Community Team

DexterJB

NETGEAR Moderator

Jul 27, 2017

Hi 980energy,

1. What is the firmware version of the router?

2. Have you tried changing the wireless channel for either of the 2.4GHz or 5GHz?

3. Have you tried resetting the router?

4. Does the issue persist on all your wireless devices?

Regards,

Dexter

Community Team

980energy
Aspirant
Jul 28, 2017
1. My firmware version is: V1.0.3.6_1.0.63CH
2. I have changed the channel on 5g and nothing seemed to change
3. I have not tried to reset the router, I will do that though
4. The issue does persist on all devices in the house

Thanks for your help
- 980energy
  Aspirant
  Jul 28, 2017
  Reseting it did work. I can't believe I didn't thinik of that. Thanks for the help.
DexterJB
NETGEAR Moderator
Aug 01, 2017
Hi 980energy,

Thank you for the update and confirmation. Glad to know you got it working.

Regards,

Dexter

Community Team