NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

980energy's avatar
980energy
Aspirant
Jul 26, 2017
Solved

constant lag on 2g, and cant connect to 5g

I am having a bunch of connection issues. I used 5g for everything and then one day I just got disconnected from it and it made me use 2g. I was constantly lagging on 2g. When I tried to connect to 5...
Firmware
  • DexterJB's avatar
    DexterJB
    Jul 27, 2017

    Hi 980energy,

     

    1. What is the firmware version of the router?

    2. Have you tried changing the wireless channel for either of the 2.4GHz or 5GHz?

    3. Have you tried resetting the router?

    4. Does the issue persist on all your wireless devices?

     

    Regards,

     

    Dexter

    Community Team

DexterJB's avatar
DexterJB
NETGEAR Moderator
Jul 27, 2017

Hi 980energy,

 

1. What is the firmware version of the router?

2. Have you tried changing the wireless channel for either of the 2.4GHz or 5GHz?

3. Have you tried resetting the router?

4. Does the issue persist on all your wireless devices?

 

Regards,

 

Dexter

Community Team

DexterJB's avatar
DexterJB
NETGEAR Moderator
Aug 01, 2017

Hi 980energy,

 

Thank you for the update and confirmation. Glad to know you got it working.

 

Regards,

 

Dexter

Community Team