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Forum Discussion
D6400 ISP connection issue
Hi, I'm a long time Netgear user in the UK; my ISP is Plusnet and I've been with them for about 8 years, on FTTC (VDSL). I've been using the D6400 as a single-box solution (modem + router) for some...
> [...] does anybody know what might be happening here? [...]
Not I. Instead of looking at the "Connection Status" page, have you
looked at the "Show Statistics" page? What do the relevant LED
indicators (DSL, Internet) indicate?
> [...] all lights on the router show as they should.
That would mean more if it said which LEDs do what, exactly, rather
than "I'm happy with the LEDs."
> I recently updated the firmware on the D6400 from V1.0.0.094 to
> V1.0.0.104 (the latest) and have since had a few issues connecting to my
> ISP. [...]
"latest" and "best" are spelled differently for a reason. If the
problems began after the firmware update, then I'd certainly want to run
the older-firmware experiment.
> [...] I'm reluctant to potentially lose that for hours or worse!
Your choice, but when did you ever lose that kind of time on a
firmware update?
> [...] I reloaded my configuration from a saved .cfg file and voila!
> [...]
Yeah, but I'd expect that to do a restart, which might do more than
the "Connect >" control.
> Why are you using that address?
That's a whole URL, not just an "address". (You know, the kind of
thing which specifies a page on a web site?)
Presumably, he's using it because it shows him what he wants to see.
Around here (D7000[v1], V1.0.1.78_1.0.1), that's the "Connection Status"
page (with the "Connect >" control).
> What happens if you try the correct way in?
Actually "correct", or "according-to-michaelkenward-correct"? I'd
expect the same outcome, but with more effort required to get to the
information of interest using the "according-to-michaelkenward-correct"
method.
A settings reset (and manual reconfiguration) might be worth a try,
but I wouldn't bet much on it.
Thanks both for the replies, i'll try and clarify:
antinodewrote:have you looked at the "Show Statistics" page? What do the relevant LED indicators (DSL, Internet) indicate?
> [...] all lights on the router show as they should.
That would mean more if it said which LEDs do what, exactly, rather than "I'm happy with the LEDs."
"Show Statistics" indcates that the LAN has devices attached but the WAN has no connection. The DSL section shows the expected upload and download speed. The indicator lights: the power & DSL would both be green. The internet light, I can't say for sure but I would imagine it would not be green in this instance (will take more notice if it happens again).
> [...] I'm reluctant to potentially lose that for hours or worse!
Your choice, but when did you ever lose that kind of time on a firmware update?
The reason I raised this call is precisely because of that - everything looks right, and there's no indication anywhere that I can see of a problem. If I roll back the firmware, type everything in correctly and still can't connect, then who know's how long it will take to get back on.
michaelkenwardwrote:
Why are you using that address?
That is the URL for the "Connection Status" dialog - you can hit "Connect" or "Disconnect" from there. You can access this dialog from the "Advanced" tab. This is the only way for me to try and connect if my D6400 doesn't connect automatically.
Did you reset the router to factory settings after the firmware flash?
No; I've never needed to before, and best I can see the instructions don't suggest that I should. But, I can see its an obvious call. I have spare D6400, so I may try rolling back the firmware and resetting to factory settings on that, see where it gets me.
I will ask the Netgear moderator to move your message.
That's great, thanks!
You may have done this already. I can't tell from your message.
Yes, have checked the online documentation.
Regards, coldnebraskablue