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Forum Discussion

jrpmedia's avatar
jrpmedia
Aspirant
Aug 10, 2020

D6400 Mobile Devices suddenly have no www connections at all

Hi All,   D6400 Firmware Version V1.0.0.88_1.0.88 Purchased: 23 March 2020   The D6400 has been working flawlessly for 6 months and now, suddenly, no Mobile devices (iPads, iPhones, Android, oth...
olympos1625's avatar
olympos1625
NETGEAR Employee Retired
Nov 06, 2020

Hi jrpmedia,

 

Good day!

 

Welcome to NETGEAR Community!

 

First of all, we do apologize for the inconvenience of not getting back to you immediately due to the backlog in the system. Do you still have the issue on your smartphones? Have you tried changing the wireless channels of the modem/router? When did you last update the firmware of the modem?

 

Please do not hesitate to let me know if you need further assistance. 

 

Regards,


Oliver
Community Team

  • jrpmedia's avatar
    jrpmedia
    Aspirant
    Nov 06, 2020

    3 months later you reply ?!

     

    Bit pathetic really :-(

     

    And then expect me to give you the answers to your own products failure ...

     

    #sigh

     

     

    • olympos1625's avatar
      olympos1625
      NETGEAR Employee Retired
      Nov 06, 2020

      Hi jrpmedia,

       

      We would like to apologize for the inconvenience that this has caused you. We really feel your frustrations and disappointments about our product and we are sorry if we were unable to provide technical assistance to your case immediately. We hope that we could regain your trust and confidence in our products and give us the opportunity to give you the quality service that you deserve.
       

      Please do not hesitate to let me know if you need further assistance. 

       

      Regards,


      Oliver
      Community Team