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Forum Discussion

Tutor

Jun 03, 2016

Solved

Delete a Netgear ReadyCLOUD Account

I want to completely delete a Netgear ReadyCLOUD portal account I created. Does anyone know how I can do this?

ReadyCLOUD Portal

ElaineM
Jun 21, 2016
Vasily We do not delete accounts.

You may create another account or use the same old ReadyNAS remote account that you have migrated to MyNETGEAR.

NETGEAR Employee Retired

Jun 03, 2016

Hello FamilyCanyon,

Did you already update to myNetgear account?

I believe you may need to contact support as this account is linked to devices that you have registered with Netgear.

Regards,

FamilyCanyon
Tutor
Jun 03, 2016
Hey Jenn,

Yes, I have upgraded my ReadyCLOUD account with MyNetgear. I would have thought an option to delete one's account would be in their profile settings, but there isn't. I attempted to contact support via e-mail or phone, but I could only find support help through the Netgear Community or Knowledge Database. I didn't see where Netgear would give me any other choices since my router is outside the 90 support window.

FamilyCanyon
- JennC
  NETGEAR Employee Retired
  Jun 03, 2016
  Hello FamilyCanyon,
  
  I'm sorry I thought you were using ReadyNAS device with ReadyCloud.
  
  Let me move this conversation to the right board to get the appropriate moderators respond to you.
  
  Regards,
- ElaineM
  NETGEAR Employee Retired
  Jun 03, 2016
  FamilyCanyon Kindly check your inbox.
  - Vasily
    Aspirant
    Jun 18, 2016
    Could you please send me information on how to delete my ReadyCloud account as I need to reregister it to readynas remote.
    Thanks in advance