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Forum Discussion

TxDoc's avatar
TxDoc
Aspirant
Dec 19, 2017
Solved

Device doesn't see Netgear 59_5GEXT

My moto z play sees the Netgear 59_5GEXT connection, and.the Netgear 59_2GEXT connection, but my ASUS zenpad 8 and 10 only see the
Netgear 59_2GEXT. Why would this be? The STRONGER signal is the 5GEXT.
THANK YOU FOR YOUR TIME AND HELP.
Dr Mark
Troubleshooting
  • DexterJB's avatar
    DexterJB
    Dec 21, 2017

    Hi TxDoc,

     

    Please make sure that the ASUS Zenpad 9 and 10 support dual band WiFi (able to connect to 2.4GHZ and 5GHz). You may refer to the product user manual.

     

    Regards,

     

    Dexter

    Community Team

2 Replies

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Dec 21, 2017

    Hi TxDoc,

     

    Please make sure that the ASUS Zenpad 9 and 10 support dual band WiFi (able to connect to 2.4GHZ and 5GHz). You may refer to the product user manual.

     

    Regards,

     

    Dexter

    Community Team

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Dec 26, 2017

      Hi TxDoc,

       

      I would like to follow up and check if you are still experiencing the issue.

       

      Regards,

       

      Dexter
      Community Team