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rich80nboy's avatar
rich80nboy
Follower
Sep 29, 2021
Solved

device list not refreshing

my device manager and connected devices list isn't refreshing on the app or the website. it only shows 2, but all 11 have internet with no issues. just happend past 4 days. any advice? (thank you in advance)
app v 2.11.5.1716
firmware v1.04.120
r6400v2
  • A couple things you can try. 

    1. a factory reset. Sometimes firmware updates can cause issues and factory reset clears it out. 

    2. try downgrading the firmware a version or 2. I've seen reports of issues on the newer firmware on that router

1 Reply

  • A couple things you can try. 

    1. a factory reset. Sometimes firmware updates can cause issues and factory reset clears it out. 

    2. try downgrading the firmware a version or 2. I've seen reports of issues on the newer firmware on that router