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Forum Discussion
ctippitt
Jun 12, 2019Tutor
Devices Connected to Network but Will Not Display webpages, Stream, Etc.
After verifying that my modem was working and reseting both modem and router, all my devices say that they are connected. Upon trying to access a webpage or streming service I get error messages sayi...
- Jun 12, 2019
Solved by netgear support.
schumaku
Jun 12, 2019Guru - Experienced User
The only configuration or potential credentials (leaving the wireless SSID and network key alone) might exist on the configuration for the Internet, e.g. some xDSL or cable TV requiring authentication. Of course, a reset (assuming factory reset using the reset button) would remove any configs from the devices of course.
- ctippittJun 12, 2019Tutor
So you're saying the issue would lie in the device preferences? I was having the same issue on multiple iphones, a roku tv, a macbook, and a pc. I am not that well versed in the stuff but could all those devices have the same issue simultaneously?
- ctippittJun 12, 2019Tutor
Solved by netgear support.
- michaelkenwardJun 13, 2019Guru - Experienced User
ctippitt wrote:
Solved by netgear support.
That's good news.
For the benefit of other victims, can you share their solution?
Marking it as "Solved" can lure people into reading what is actually an inconclusive discussion.