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jendavis's avatar
jendavis
Aspirant
Aug 02, 2017
Solved

Devices no longer can connect to network

Devices (phones, iPads, smart TV) no longer can connect to home network.  The network is visible on the devices, but the password won't authenticate. I can get my laptop to access the network by plugging directly into the router. Everything looks normal on the router (i.e., all the correct lights are lit). Both modem (cable) and router have been unplugged and replugged. I downloaded the most recent firmware for the router. Still no success. Any ideas?
  • I just did a factory reset on the router, and the devices are able to connect again.

2 Replies

  • I just did a factory reset on the router, and the devices are able to connect again.

    • ElaineM's avatar
      ElaineM
      NETGEAR Employee Retired

      Thank you for the update! Glad that it's working again after reset.