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Forum Discussion

JASF's avatar
JASF
Follower
May 26, 2021

Discussing customer support - RBR850

Does anyone have a means of contacting support?

Having spent closer to £1k on a WiFi 6 mesh system I’ve not been able to connect my wireless printer or WiFi speaker. Support hasn’t been able to resolve it and now are not contactable now the 3 months support has expired, yet the original issue raised during the free support period has not been resolved.

Granted I only tried them twice, because of moving house and it requiring a solid 4 hours of time in the evening to let them trouble shoot, time I just haven’t had over the last 3 months, but nevertheless, support should see the issue through. Does anyone have any means of contacting support?

Thanks.

John.

1 Reply

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired

    Hi JASF

     

    Welcome to NETGEAR Community!

     

    I'll be glad to assist you. Kindly send me a private message with the support case number so we review the steps done. 

     

    Regards,
    Blanca
    Community Team