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Forum Discussion
DNS>PROBE_FINISHED_NXDOMAIN error since latest update
Model R6400, firmware v1.0.1.74_1.0.48, Windows 10, ethernet connection Since I updated the firmware, I have been getting DNS_PROBE_FINISHED_NXDOMAIN errors when I open up browsers and go to webpage...
R6700v3 1.0.4.118_10.0.90 , same DNS issues.
Happens on multiple PC's and mobile devices.
This problem occurs on TWO R6700v3 routers on different locations and with multiple devices.
I have downgraded to the previous version 1.0.4.106_10.0.80 and it prectically fixes this but I still get those errors once in a while.
Hi mkx,
We are sorry for the inconvenience this has caused you. We would like to endorse you to NETGEAR Level 2 support team for callback. Please provide the following information:
Name:
Email:
Phone:
Preferred schedule (atleast 2 days ahead)
Timezone:
Device S/N:
Alternatively, if you wish to be contacted via email only then kindly include your preferred email address.
I am looking forward to your response.
Regards,
Oliver
Community Team
Hi Guys,
Were you all being contacted by our Support team already in regards to this issue with the latest firmware?
Please do not hesitate to let me know if you need further assistance.
Regards,
Oliver
Community Team
Hi Oliver,
Will there be a new firmware released soon to resolve the DNS fault in firmware v1.0.4.74?
It is evident from the many reports in the forum here, especially those from robjak that include precise technical information about the issue, that the cause of the DNS issue is a fault in the latest router firmware.
Based on the reports from other users of their time being wasted by the netgear support team I wouldn't really want to go through that. I hope a firmware update that fixes the issue will be released soon. Or if a special firmware release is needed to fix the mess for those that installed v1.0.4.74, please let me know about it!
In the meantime, we are surviving by setting DNS servers manually on our PCs. However this is clearly not a proper solution so we await a fix from Netgear, or will need to buy a new modem.
Berr wrote:
Hi Oliver,
Will there be a new firmware released soon to resolve the DNS fault in firmware v1.0.4.74?
If you read back through this lengthy discussion, you will see that this is exactly what the latest messages are all about.
Indeed, robjak seems to have answered your question a few messages ago:
I have been contacted to test a fix but I am a business trip and cannot download or flash the fix from engineering. So for those waiting, there may be a fix coming out shortly.
This bug seems to have hit several different models. (You don't day which you own.) If you want to keep ahead of developments, you could watch the support pages for your router.
Visit the support pages:
Support | NETGEAR
That page will have any firmware for your device, including previous releases which some people have used as a temporary fix for this bug.I suggest watching that because new firmware can arrive there before it lands on the update server. There may even be a hotfix which is sometimes an early release of new firmware that has yet to go through all the stages needed to prepare it for official release.
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I am also run into the same issue of the following router
Nighthawk X6 AC3200 Smart WiFi Router (R8000)
Serial Number: 3W74487H03B4D
Previous Firmware Version
V1.0.4.28_10.1.54Current Firmware Version (Updated on 02/01/2022)
V1.0.4.76_10.1.82Could someone suggest which FW version to downgrade in order to fix this issue?
Thank you,
- Do yourself a favor and throw your Netgear router in the garbage and go out and buy a different brand. It's been 6 months and Netgear hasn't done anything to correct the issue other than tell you to turn off your virus protection contact your ISP and tell them they have a DNS issue.
