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Forum Discussion
Duplicate Mac Address
I am aware that is a possible to create a virtual mac address. But has anyone ever come across an issue where a vendor (in this case Netgear) has actually hard-coded the same mac into two different ...
I’m having the same problem with a c7500. I’ve had mine for 6 months and just today someone in West Virginia set up a netgear modem/router with the same MAC address. Any resolution for you?
As a matter of fact I did have a very good resolution. I contacted NetGear and explained the situation to them. They explained to them about how I was able to get an IP and the modem/router continued to work for 15 months with the 2 machines having the same IP. They said that one of them should not have worked and I said "yeah I know but yet somehow they both did until Comcast pulled the plug on mine". (Personally I think it was a bug on Comcast's side that went unnoticed for all this time and someone finally got around to fixing it). But what NetGear did next surprised me. They told me to return my device and they sent me a brand new one free of charge even though I've had it for over 2 years. So my suggestion to you... call NetGear. A company that will stand by their product 2 years after it was purchased (and long past the warranty expiration) will be sure to get my business from now on. GREAT JOB NETGEAR!!!
- That’s awesome. I cannot find a number to call them however. I have a spare unit I can run for now until I figure something out. Thank you for the reply though!