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Forum Discussion

ballwai527's avatar
ballwai527
Aspirant
Jul 11, 2021

Error on check internet speed with orbi

I have an orbi router from the second hand market, then i have asked netgear customer service to help changing the account from the previous owner to me, and registered a new account with my email. ...
olympos1625's avatar
olympos1625
NETGEAR Employee Retired
Jul 16, 2021

Hi ballwai527,

 

Good day!

 

Welcome to NETGEAR Community!

 

Thank you for reaching out. We are sorry for the inconvenience. Please DM us the case number if you have any or the serial number of the router. Also, please include your email address.

 

Please do not hesitate to let me know if you need further assistance. 

 

Regards,

 

Oliver

Community Team

  • ballwai527's avatar
    ballwai527
    Aspirant
    Oct 16, 2021
    I had Dm you over almost two months, but I don’t get any reply from you….

    Thanks
    • michaelkenward's avatar
      michaelkenward
      Guru - Experienced User
      Oct 16, 2021

      Different Netgear moderators monitor different sections. This place is for General WiFi Routers (Non-Nighthawk and Non-Orbi). That excludes the Orbi device you list in your footer.

       

      You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:

      Orbi - NETGEAR Communities

      That would also be a food place to seek advice from other users.