NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Ethernet Connection good but WiFi not working
Hi ladies and gents,
I've got a Netgear R6400 router that is about a year or so old (maybe 2). About 2 hours ago the internet went out and I thought it may be an issue with my provider. Well, a...
I found the issue quickly upon reading the manual. It was a cat25 issue...
A bit of back story. Just after the internet went down, I observed my wife's cat walk from behind the TV. After finding the issue this is my determination...
Cat25 issue: My wife's 25lbs cat stepped on the router's 'wifi on/off' button and turned the wifi off. I held the wifi button and its now working. Thanks for the help!
> I believe it's a V1 since the model number literally only says R6400,
> [...]
Yup. Netgear adds a version suffix only when "v2" appears.
> The other LEDs do not indicate anything. The 2.5g, 5g, wifi { ((.)) },
> are all unlit.
"Is there any point to which you would wish to draw my attention?"
"To the curious incident of the dog in the night-time."
"The dog did nothing in the night-time."
"That was the curious incident," remarked Sherlock Holmes.
"unlit" _does_ indicate _something_.
> [...] the only steps I've taken so far are unplugging both the router
> and modem and letting them reset then plugging them back in.
The (unspecified) modem is not involved in this problem. The router
may retain a radio-disabled/enabled status through a simple restart.
There are ways to disable the wireless-network radios in the
management web site interface, but those are much harder to change
accidentally compared with the "WiFi On/Off button with LED". Look for
"Control the Wireless Radios" in the User Manual.
I found the issue quickly upon reading the manual. It was a cat25 issue...
A bit of back story. Just after the internet went down, I observed my wife's cat walk from behind the TV. After finding the issue this is my determination...
Cat25 issue: My wife's 25lbs cat stepped on the router's 'wifi on/off' button and turned the wifi off. I held the wifi button and its now working. Thanks for the help!