NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
EX3800 some devices have stopped connecting while others work fine
For some bizarre reason today my personal mobile phone and work laptop stopped connecting to my extender. The mobile says it cannot obtain IP address and the laptop says secured, no internet. My pers...
What router do you have?
What firmware is on the extender?
Are you installing the extender using wps?
Hi,
It's a Virgin router, I don't know the model but I could check (I don't own it). I am not a techy person at all so I have no idea about firmware? The extender has been set up using WPS. It's very odd that suddenly 2 different devices that connected with zero problems cannot obtain an IP address while the others still connect fine.
It's a Virgin router, I don't know the model but I could check (I don't own it). I am not a techy person at all so I have no idea about firmware? The extender has been set up using WPS. It's very odd that suddenly 2 different devices that connected with zero problems cannot obtain an IP address while the others still connect fine.
What model vigin?
And have you tried factory resetting the extender and reinstalling it using the installation assistant and NOT using wps?