EX6100v2 extender won't connect to router

The router is property of Spectrum (Charter Communications, Inc.).

When I plug the Extender into the electrical outlet (near the Spectrum router), the Router Link LED and the Client Link LED both blink red simultaneously, for a brief moment; then go blank.  The Power LED eventually turns solid green.  Within a few seconds, the Client Link LED turns solid amber for 5-10 seconds, then turns off.  Then, I press the WPS button on the extender, it starts blinking green; then I press the WPS button on the Spectrum router.  The extender WPS button blinks green for about a minute, then becomes solid green.  About this time, the Client Link LED becomes solid green.  But, the Router Link LED stays blank (it never turns any color).

I hold the reset button down for any time between 10 seconds to 45 seconds.  It does not make any change in the extender behavior.

Thanks for any help you can give.

Jerry

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plemans wrote:

what router did you install?

What are all the leds on the extender doing? (color, blinking, solid, etc)

When you reset, did you push and hold for 7-15 seconds while the device was powered on? 

 

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