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johnb8's avatar
johnb8
Aspirant
Mar 22, 2020
Solved

EX6120 not working

Hi all. It seems mt EX6120 is died, no lights at all even using on/off button does nothing. Thought it would last longer, only purchased via Amazon mid December last year. Does anyone have the proc...
  • plemans's avatar
    plemans
    Mar 22, 2020

    click mynetgear at the top. Register an account and then the device. From there it'll show you if your device is still within warranty/support time period. 

plemans's avatar
plemans
Guru - Experienced User
Mar 22, 2020

click mynetgear at the top. Register an account and then the device. From there it'll show you if your device is still within warranty/support time period. 

johnb8's avatar
johnb8
Aspirant
Mar 22, 2020

Hi , Thanks for response. As suggested, l checked and it shows my extender with Hardware support until 11/12/21. 

So l guess after looking further into it l have to obtain an RMA - what fun.

Also embarassed about the two bad typo's on original message!

 

Thanks again

 

Johnb

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Mar 23, 2020

    Did you check that it isn't just the power adapter that has gone bad?

     

    If you have something similar lying around – check the volts and amps – you could try that.

     

    These are generic devices. MIght be cheaper to buy a replacement than faff around with returns.