NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
EX6120 WiFi Range Extender
Hello guys For some reasons I had to reset my netgear but this time during the configuration by browser Web the page freezes me when I have to enter the network name and manage the security settings....
Hi Fedew,
Good day!
Welcome to NETGEAR Community!
Thank you for reaching out. Have you tried using a wired connection to set up the extender? What is the model of your extender? Please try to do a 30-30-30 reset.
- Perform 30-30-30 Reset: Press reset button for 30 seconds. While holding, unplug extender for 30 seconds, power on, hold 30 seconds.
- After a router has been reset, log in to it with the default IP address, username, and password that it was originally configured with.
Please do not hesitate to let me know if you need further assistance.
Regards,
Oliver
Community Team
Hi Fedew,
We would like to do a follow-up on this one. Were you able to perform the shock reset?
Please do not hesitate to let me know if you need further assistance.
Regards,
Oliver
Community Team
- Hello Oliver,
I don’t think that was an extender’s problem but the netgear genie, the page that automatically shows up when you configure the device.
Eventually I managed to log in but without setting anything new.
Thank you for your supportHi Fedew,
Thank you for your response. We are glad that you were able to managed to login now. It is possible that it could the genie but just in case it stops working again, please do the reset. Please get back to us as soon as the issue happens again so we can further assist you.
Please do not hesitate to let me know if you need further assistance.
Regards,
Oliver
Community Team