NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Maril's avatar
Maril
Aspirant
Nov 25, 2020

EXT7000 no internet

I have been using the EXT7000 for a year and the past few days I can connect but without internet. I have completed the reset with no luck. Any suggestions what should I look for?
Maril's avatar
Maril
Aspirant
Nov 26, 2020
Hello, thank you for your reply. I'm connected to a virgin media hub 3.0 router and I am using the installation assistant.
michaelkenward's avatar
michaelkenward
Guru - Experienced User
Nov 26, 2020

What do the LEDs on the device look like?

 

Is it wired to the virgin media hub 3.0 router? Or is it a wifi link?

 

plemans also asked you about the firmware on your device.

 

I assume that you have the EX7000. Visit the support pages:

Support | NETGEAR

and feed in the actual model number and check the documentation for your hardware.

Check the troubleshooting section in the manual.

You may have done this already, but I can't tell from your message.

 

You might get more help, and find earlier questions and answers about your hardware, in the appropriate section for your device. That's probably here:

WiFi Range Extenders & Nighthawk Mesh - NETGEAR Communities