NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
EXTENDED SUPPORT & WARRANTY W REPALCEMENT GUARANTEE - WITHDRAWN WHEN SUPPORT FAILED
HAS ANYONE HAD A SIMILAR EXPERIENCE? I PURCHASED THE ABOVE DEVICE AFTER OWNING TWO OTHER NETGEAR PRODUCTS THAT WERE ROBUST AND SATISFACTORY. UNLIKE THE OTHER TWO, FROM THE BEGINNING THE C7100V...
Hi RICKVAN09,
Good day!
Welcome to NETGEAR Community!
First of all, we do apologize for the inconvenience of not getting back to you immediately due to the backlog in the system. Do you still have this issue? Please DM us your case number so we can take a look at it. We will going to replace your Netgear product as long as you are still within the hardware warranty.
https://kb.netgear.com/1113/Warranty-Return-Policy
Please do not hesitate to let me know if you need further assistance.
Regards,
Oliver
Community Team