NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Extender doesn't work with Router after installing VPN
The WiFi range extender stopped detecting the router after I installed VPN on my ASUS RT-AC68U router. The pc uses Windows 10 and the devices attempting to receive the extended signal are Apple and ...
what are the led's on the extender doing? color/blinking/solid/etc
What firmware is on the extender?
Did you reinstall the extender after putting the vpn on the router?
How did you install it? using wps or using the installation wizard?
Was the vpn using the stock asus firmware or using 3rd party firmware?
The extender' led for power and WPS/Mode are solid and green
The Router and Device lights are off.
I have not reinstalled the Extender. When I attempted to get to the Netgear page after typing xxxxxx and then selecting xxx to log into the extender, I received a message on a new tab "This site cannot be reached". Where xxxxx is the login URL.
I had to reset the router back to factory settings to get the VPN installed.
I can't remember how I installed the extender, except to say that once the cable was connected from the router to the plug socket it seemed to work pretty well.
Factory reset the extender and install it using the installation assistant.
Push and hold reset for 7-15 seconds while its powered on.
then follow the installation assistant guide.
Hello, just to follow up on my previous reply.
I turned off the VPN and I still could not log into the Extender. The additional message after "This site cannot be reached" is mywifiext’s "server IP address could not be found"
were you connected to the extender?
If the device light is off and the router light is off then the extender isn't connected to the router and no devices are connected to the extender.