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Forum Discussion

srf2's avatar
srf2
Guide
Jan 06, 2021
Solved

extender suddenly not connecting

I have been using the EX6100 wifi extender for a while now without difficulties. All of a sudden on Saturday I started having difficulties with connecting to any devices (TV, laptop, tablet). I reset...
  • plemans's avatar
    plemans
    Jan 10, 2021

    have you tried hardwiring into it for setup using a pc/laptop?

    Also, try a different browser

plemans's avatar
plemans
Guru - Experienced User
Jan 06, 2021

What router do you have it connected to? 

What firmware did you install to the router?

  • srf2's avatar
    srf2
    Guide
    Jan 07, 2021

    I have a Netgear Nighthawk R7200. I had received an email from Netgear re: the firmware update.I logged into the Nighthawk and clicked on the link for the firmware update. I am not sure what the current version of the update is. 

    I have my Netgear extender EX6100 connected to the Nighthawk R7200.

    Hope this will help you to provide me with a solution

     

    Thanks

     

    • plemans's avatar
      plemans
      Guru - Experienced User
      Jan 07, 2021

      Log into the R7200 and the status page should show its firmware. 

      Same with the extender? 

      have you tried simply factory resetting both router and extender and doing a fresh install? Sometimes fixes issues after firmware updates. 

  • srf2's avatar
    srf2
    Guide
    Jan 07, 2021

    I have the Nighthawk R7200. The firmware update that I have is : V.1.2.0.76_1.0.1