NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Factory reset after firmware upgrade
I have had my R6300 for over three years and have always installed firmware upgrades when they become available. I have always used the router itself to do the download and have NEVER done a reset t...
Yeah, it's unfortunate that Netgear hasn't updated their configuration system to deal with this. Since a lot of consumer grade router firmware are derived from a common codebase, I would not be surprised if other vendors have the same problem. Not all do. I believe there is at least one that has bitten the bullet and fixed this problem.
Unfortunately, with Netgear you are stuck for now with doing the factory reset. Worse, you can't rely on the backup file to restore from because it will be based on the previous version, so it may be incompatible. There is a chance that you can get away without doing a reset if you don't use a feature that was subjected to the change. A lot of people take this chance. YMMV.
Things will not change as long as Netgear can get away with the present way of handling firmware updates if turned around and hurt their bank book changes would happen.
It is sad that a firm will never know when they have lost a customer due to this type of situation. The customer just gets fed up and moves on. It's customer satisfaction 101 and Netgear seems to have been cutting classes.
I know the days that the consumer is number one seem to be going away with some company's sorry to say.