"Failed to get firmware version information"?

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HeatherC wrote:

I am attempting to update my router, and I keep getting a message stating "Failed to get firmware version information" but the firmware version is right under that message? Does someone know how to overcome this?

Which router is this? AC1200 is not a reliable guide to model number. Many devices come with an AC tag, but it is essentially a label that Netgear, and other brands, attach to hardware to describe wifi speeds.

Look at the label on the device for the model number.

How are you attempting to update it?

This is the most reliable approach:

How do I manually upgrade firmware to my NETGEAR router? | Answer | NETGEAR Support

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Also, I bought this "AC1200 Smart WiFi Router Dual Band Gigabit" two years ago for home use (no gaming) but it keeps disconnecting from the internet:

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What happens when it disconnects? Loses wifi? Loses wired connections?

What firmware version do you have on the device?

A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.

It might also help if you told people what the modem is in front of this router, if there is one. The make and model number could be useful. Is it, by any chance, also a router, with a set of LAN ports on the back?

The reason for asking is that a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.