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Forum Discussion

gheinrich's avatar
gheinrich
Aspirant
Feb 05, 2017
Solved

Fast connection not showing on devices

The faster connection only shows on mobile devices. Have had this router connected for about a year successfully, suddenly would only show the slow connection option. Changed all SSID names and passw...
Troubleshooting
  • DexterJB's avatar
    DexterJB
    Feb 07, 2017

    Hi gheinrich,

     

    1. What is the model number and firmware version of the router?

    2. Are you referring to the 5GHz band (fast) and 2.4GHz (slow) band?

    3. Please make sure that "Enable SSID Broadcast" option is checked for the 5GHz band.

    4. Please make sure your non- mobile devices support the 5GHz band.

     

    Regards,

     

    Dexter

    Community Team

DexterJB's avatar
DexterJB
NETGEAR Moderator
Feb 10, 2017

Hi gheinrich,

 

I would like to follow up and check if you are still experiencing the issue.

 

Regards,

 

Dexter
Community Team

gheinrich's avatar
gheinrich
Aspirant
Feb 25, 2017

I am working on how to find out if my computer recieves 5 gig wifi? I could swear it does because when we first got this router it was FAST.   Now it will only recognize the slow connection for some reason.

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Feb 28, 2017

    Hi gheinrich,

     

    You can check the wireless adapter properties of the desktop and check if it supports wireless AC. You can try getting the model number and do a search to check if it does support 5GHz.

     

    Regards,

     

    Dexter

    Community Team