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Firmware Update DGN2200 - How? Is the communication authentic?
Hi NETGEAR Community, I wonder if someone can help. I received an unexpected email from NETGEAR Security advising of a firmware update. When I log in, under Advanced, Administration & the Router Up...
PennieL wrote:
the steps referred to didn’t match what I saw on my screen when I tried to follow them.Some of these old devices have release notes that are out of date. (I've passed this on to Netgear's minders.)
The instructions predate changes to the browser interface that gets you into the hardware's settings. So, if you already have newer firmware on your device, you can safely ignore what the release notes say.
Instead you would do better to get the manual and follow its instructions.
Or use the following that comes from the instructions for a different device:
- To log in to the router type http://www.routerlogin.net into your web browser address bar (such as Internet Explorer or Google Chrome).
- Click ADVANCED tab >Administration > Firmware Upgrade.
- Click Browse and find the file you just downloaded.
- Click Upload. Do not interrupt the upgrade during this step.
> I actually tried downloading the listed update:
> Firmware Version 1.0.0.102 (All Regions Except Germany) earlier in the
> week but was unable to extract the files.
"unable" is not a useful problem description. It does not say what
you did. It does not say what happened when you did it. As usual,
showing actual actions with their actual results (error messages, LED
indicators, ...) can be more helpful than vague descriptions or
interpretations.
I fetched DGN2200v4-V1.0.0.102_1.0.102.zip, and saw no problems:
pro3$ unzipx -t DGN2200v4-V1.0.0.102_1.0.102.zip
Archive: DGN2200v4-V1.0.0.102_1.0.102.zip
testing: DGN2200v4-V1.0.0.102_1.0.102.chk OK
testing: DGN2200v4-V1.0.0.102_1.0.102_Release_Notes.html OK
No errors detected in compressed data of DGN2200v4-V1.0.0.102_1.0.102.zip.
> [...] is it the fact that it's the Genie page that means there's no
> "Yes" tab to accept the router firmware upgrade it advises me is ready?
You lost me. If you scroll down and there's no kind of "proceed"
option, then I'd go to some place like: ADVANCED > Administration >
Firmware Update, and do it manually (after you get the ".chk" file
extracted from the ".zip" archive).
Dear respondents, thanks for your messages. Apologies for inaccurate tech language. Antinode, I downloaded the zipped folder but my Windows 10 computer lacked the software to extract the contents of the .chk file. I was given options of looking for software that could extract this - but it required downloading more software and it all began to seem unusual/dangerous. It may be as simple as my computer needing the relevant app, but the unexpected nature of the initial communication plus all these steps and downloads rang alarm bells. Any trusted sites to recommend for he software needed to extract the .chk files?
> [...] I downloaded the zipped folder but my Windows 10 computer lacked
> the software to extract the contents of the .chk file. [...]
This is why it pays to read (and follow) the instructions. You need
to extract the ".chk" file from the ".zip" archive. You don't need to
extract anything from the ".chk" file. The "To install" instructions
are in the Release Notes file:
DGN2200v4-V1.0.0.102_1.0.102_Release_Notes.html
which should have appeared with the ".chk" file. Open that, not the
".chk" file. Read.
> [...] I'd go to some place like: ADVANCED > Administration >
> Firmware Update, and do it manually (after you get the ".chk" file
> extracted from the ".zip" archive).
Apparently, on your router, that place is: Maintenance > Router
Upgrade.- Thank you, Antinode. I did try to follow the instructions in the accompanying file but couldn’t. As in, the steps referred to didn’t match what I saw on my screen when I tried to follow them. I will repeat the download and attempt again. Thanks for your replies
> [...] the steps referred to didn't match what I saw on my screen [...]
Knowing nothing about which "the steps" or "what [you] saw on [your]
screen" makes it difficult to offer any specific advice.