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Firmware Update DGN2200 - How? Is the communication authentic?
Hi NETGEAR Community, I wonder if someone can help. I received an unexpected email from NETGEAR Security advising of a firmware update. When I log in, under Advanced, Administration & the Router Up...
PennieL wrote:
the steps referred to didn’t match what I saw on my screen when I tried to follow them.Some of these old devices have release notes that are out of date. (I've passed this on to Netgear's minders.)
The instructions predate changes to the browser interface that gets you into the hardware's settings. So, if you already have newer firmware on your device, you can safely ignore what the release notes say.
Instead you would do better to get the manual and follow its instructions.
Or use the following that comes from the instructions for a different device:
- To log in to the router type http://www.routerlogin.net into your web browser address bar (such as Internet Explorer or Google Chrome).
- Click ADVANCED tab >Administration > Firmware Upgrade.
- Click Browse and find the file you just downloaded.
- Click Upload. Do not interrupt the upgrade during this step.
Thank you, Antinode. I did try to follow the instructions in the accompanying file but couldn’t. As in, the steps referred to didn’t match what I saw on my screen when I tried to follow them. I will repeat the download and attempt again. Thanks for your replies
PennieL wrote:
the steps referred to didn’t match what I saw on my screen when I tried to follow them.
Some of these old devices have release notes that are out of date. (I've passed this on to Netgear's minders.)
The instructions predate changes to the browser interface that gets you into the hardware's settings. So, if you already have newer firmware on your device, you can safely ignore what the release notes say.
Instead you would do better to get the manual and follow its instructions.
Or use the following that comes from the instructions for a different device:
- To log in to the router type http://www.routerlogin.net into your web browser address bar (such as Internet Explorer or Google Chrome).
- Click ADVANCED tab >Administration > Firmware Upgrade.
- Click Browse and find the file you just downloaded.
- Click Upload. Do not interrupt the upgrade during this step.
"Current firmware version is the most recent" - yay! A very big thank you to both Michael and Antinode as it was a combination of the advice in your various replies that got me over the update hurdle! Apologies that I wasn't replicating exact terms when describing my problems- I was away from the computer in question yesterday and working off memory. But Michael, your last message said it all - the Release Notes did not match the text on the Netgear screen - in fact, 'maintenance' was nowhere to be seen. A big first step to success was updating the Netgear Genie before attempting to download the firmware update. How it all worked from there is a blur now, but I saw the magic word "upload" and was able to update the firmware. Computer and modem both restarted and able to comminucate. And the first line of this post is the best news. So, a round of applause and sincere thanks for reassuring me that the communication was legit and offering me a couple of different ways to sort out the router firmware issue. Thanks so much for your patience and help!
PennieL wrote:
Computer and modem both restarted and able to comminucate. And the first line of this post is the best news.
Glad it worked. Someone else came along with a similar problem of confused instructions. Those release notes are for the old way of doing things, before Netgear updated the browser interface. Unfortunately, no one bothered to rewrite the instructions.
Before you get too far with using it, check that everything works as expected. It should. But if not you may have to reset the device which will wipe out any changes you make.
Thanks, have already got over that little hiccup- when I restarted my computer it said that it wasn’t connected to my router, but turning off the router and waiting before turning it back on got me to the magic set of green lights and devices happily recognising one another 🙂 I appreciate you letting the NETGEAR people know about the out-of-date instructions- just made everything utterly confusing and compounded my concerns that the communication wasn’t genuine. The new Genie dashboard is way better than the old one, too!
Many thanks to kind experts giving their time and experience to help other people!